PRIVACY POLICY

Skin Laundry Saudi Arabia is committed to respecting and protecting your privacy in
compliance with Saudi Arabia’s Personal Data Protection Law (PDPL). This policy
explains how we collect, use, store, and protect your personal information and describes
your rights regarding this data.

SECTION 1 – DATA COLLECTION & SECURITY

● We collect personal information such as your name, contact details, payment information, and treatment history only for the purpose of delivering our services, processing transactions, and enhancing your experience.
● Credit/debit card details and personally identifiable information will never be stored, sold, shared, rented, or leased to any third party without your explicit consent.
● Our website uses advanced encryption and secure servers to protect your data. However, while we implement strict security measures, we cannot guarantee absolute security for any information transmitted online.
● In compliance with PDPL, any transfer of personal data outside Saudi Arabia will be conducted with the necessary safeguards to ensure the safety and privacy of your information, such as secure servers and encryption.

SECTION 2 – PURPOSE OF DATA USAGE

● We use your personal data only for specific purposes, including completing transactions, managing bookings, improving services, processing payments, and delivering promotional offers, as per your consent.
● Explicit Consent: We obtain explicit consent for marketing communications or any data use beyond the original purpose. You can opt-out of these communications at any time.

SECTION 3 – YOUR RIGHTS UNDER SAUDI PDPL

You have the following rights under Saudi Arabia’s Personal Data Protection Law (PDPL):
● Right to Access: You can request access to the personal information we hold about you.
● Right to Correction: You can ask to correct any inaccurate or incomplete information.
● Right to Deletion: You can request deletion of your data in cases where it is no longer needed or you have withdrawn consent.
● Right to Restrict Processing: You can request restrictions on how we use your data under specific circumstances.
● To exercise these rights, please contact us at info@skinlaundry.sa or call 920027330

SECTION 4 – DATA RETENTION

● Personal data will be retained only for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

SECTION 5 – FIRST-TIME CLIENT OFFERS

Riyadh:
● First-time clients can receive a 50% discount on their first time laser treatment.
○ Valid for 30 days from the first visit.
○ Cannot be combined with other offers or transferred to others.
○ Only applicable at Riyadh Skin Laundry Clinic.

SECTION 6 – CANCELLATION & NO-SHOW POLICY

● Appointment Reminders: We provide reminders 48 hours before scheduled appointments.
● Cancellation Policy:
○ Cancellations or rescheduling must be made 6 hours before the appointment.

SECTION 7 – PRODUCT PURCHASE & DELIVERY POLICY

● Order Cancellations: Online orders can be canceled within 1 hour of purchase by emailing info@skinlaundry.sa
● Delivery in KSA: We deliver within 2-3 business days in major cities like Riyadh, Jeddah, and Dammam. Delivery to remote areas may take longer, and customers will be informed of any delays.

SECTION 8 – TRACKING & COOKIES

● Cookies: We use cookies to enhance your browsing experience, manage sessions, and provide personalized content. You can manage your cookie preferences in your browser settings.
● Website Analytics: We collect anonymized data about site usage to understand user behavior and improve website functionality, in compliance with PDPL guidelines.

SECTION 9 – CONSENT & DATA USE

● By providing personal information for transactions, bookings, or service inquiries, you consent to its use for these specific purposes.
● Any additional use of your data will require your explicit consent, in line with Saudi data protection laws.

SECTION 10 – IMAGE USE POLICY

● Images captured during treatments are used solely for medical reference and quality assessment by our licensed dermatologists, nurses, and technicians.
● We will obtain explicit written consent for any images intended for marketing or promotional use.

SECTION 11 – DISCLOSURE OF PERSONAL INFORMATION

● We do not sell or share your personal data with third-party advertising or marketing companies.
● Data may be shared with authorized service providers (e.g., IT support, payment processors) only to fulfill our service commitments, and always under PDPL-compliant agreements

SECTION 12 – E-COMMERCE PLATFORM

● Our e-commerce platform is hosted by WooCommerce, which adheres to international security protocols and standards for data protection. Your transaction data is encrypted using SSL and stored securely.

SECTION 13 – CHILDREN’S DATA PROTECTION

● Our services and website are intended for individuals 18 years and older. We do not knowingly collect or store data from children under 18. If we become aware that a child’s data has been collected, we will take immediate steps to delete it.

SECTION 14 – CUSTOMER SUPPORT & COMPLAINTS

If you have questions, want to access your data, or wish to file a complaint, please contact:
● Email: Info@skinlaundry.sa
● Phone: 920027330
We are committed to resolving inquiries in compliance with Saudi Arabia’s PDPL, with responses provided within 14 days.